This is the first time I have written an in-depth review, but my girlfriend and I strongly felt that Jeff's service deserved to be recognized. First, a bit about us: we were moving from California to the DC area but did not have the funds to make a trip out to explore the rental scene on our own. We enlisted the help of a rental broker who, after encountering a family emergency, referred us to Jeff. We are also, by admission, pretty picky.
Jeff was extremely friendly. His initial phone call set the tone--honest and encouraging. We were operating within a fairly limited budget (especially for the area we were looking to move to) and he laid out a game plan for us right away. Every detail of our wish list was attended to, and we received daily notices of new properties matching our requests. Once we decided which properties we wanted to view, Jeff toured each, giving a detailed breakdown and honest, frank feedback about their ups and downs. He also sent current pictures of each of the residences as most of the photos from the postings were outdated.
After making our selection, Jeff actively pressed the property manager to expedite our application (considering the turnaround time of the Virginia rental market, and the fact that we were sending the application from California, this was critical) and advocated for our case every step of the way. What's more, Jeff pursued the property manager whenever he felt that the process was starting to slow down. He regularly checked in with us to make sure that we were satisfied with every step of the process.
Once arriving at the property, we discovered several issues with the rental that were not disclosed in the property manager's discussions or on the lease (the problems arose after the prior tenant moved out and after Jeff walked through the residence). Jeff made sure to expeditiously arrange a meeting between us, himself, and the property manager and provided an expert eye to make sure that everything in the property was up to par and ready to be rented.
Jeff's service and professionalism are, in a word, exceptional. He was gracious, patient, and did not hesitate to accommodate our needs as we worked through the leasing process, bumps and bruises included. We would highly recommend him to anyone looking for a broker to assist them in moving to the DC/Northern Virginia area. Both knowledgeable and personable, Jeff took the stress out of what could potentially have been an extremely stressful situation.
A final word: we asked Jeff if we could post this review. He did not solicit our feedback or ask for anything other than that we were wholly satisfied with our selection. That, in our eyes, is the hallmark of a true professional.
Ken and Christina